Level 2 Diploma in Customer Service Practice
August 2, 2024 2024-08-29 9:35Level 2 Diploma in Customer Service Practice
Diploma in Customer Service Practice - VTCT Accredited
The VTCT Level 2 Diploma in Customer Service Practice is a comprehensive qualification designed to develop advanced skills and knowledge in customer service. This course is ideal for individuals aiming to excel in customer-facing roles and enhance their career prospects in a wide range of industries. Offered by The Prime College, this diploma provides delegates with the practical expertise and theoretical understanding necessary to deliver exceptional customer service and to take on more responsible roles within the field.
Tutor led sessions
Course Structure
The course covers a comprehensive range of topics to prepare delegates for advanced roles in customer service, including:
Advanced Communication Techniques
Developing effective verbal and non-verbal communication skills to engage with customers professionally.
Customer Relationship Management
Understanding how to build, maintain, and manage strong customer relationships to enhance loyalty.
Handling Complex Customer Issues
Strategies for managing difficult customer interactions and resolving complex service issues.
Team Leadership in Customer Service
Developing leadership skills to manage and motivate customer service teams effectively.
Sales and Product Knowledge
Enhancing knowledge of products and services to provide informed and value-driven customer interactions.
Health, Safety, and Security in Customer Service
Ensuring compliance with health and safety regulations while maintaining a secure environment for both staff and customers.
Why Choose The Prime College?
Our expert tutors are industry leaders with over 20 years of experience in coaching and mentoring. We provide ongoing support and resources to ensure our delegates succeed in their professional journeys.
Prime College offers a range of courses accredited by the Chartered Management Institute (CMI) and the Vocational Training Charitable Trust (VTCT). These courses are designed to help you gain recognised qualifications in management, leadership, and other professional areas. Upon successful completion, you will earn industry-recognised certifications that can boost your career prospects.
Yes, Prime College understands the demands of working professionals and offers flexible learning options to accommodate your schedule. All of our courses are taken online while focusing on your own development as well through Tutor Led Sessions. We strive to provide a learning environment that suits your needs and helps you achieve your educational goals.
Yes. You can set up a Direct Debit for your instalments to enjoy effortless, automatic payments, ensuring your bills are paid on time without the hassle of manual transactions. Pay the first month upfront, followed by 3 or 10 monthly instalments.
More than one course?
If you are looking to upskill your team in management and leadership, we will offer you comprehensive and flexible solutions. We are excited to discuss how we can support your training objectives by providing customised course packages.
