Level 1 in Principles of Customer Service

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Certificate in principles of Customer Service

The Level 1 Certificate or Award in Principles of Customer Service is an essential qualification designed to provide delegates with a solid foundation in customer service principles. This course is ideal for individuals seeking to understand the basics of customer service and develop the skills needed to deliver high-quality service to internal and external customer service roles. Offered by The Prime College, this course serves as an entry point for those aiming to start or enhance their careers in customer service across multiple industries.

Tutor led sessions

Course Structure

The course covers a comprehensive range of topics to prepare learners for a successful start in customer service, including:

Introduction to Customer Service

Understanding the role and significance of customer service in different industries.

Effective Communication

Developing skills in verbal and non-verbal communication to engage effectively with customers.

Understanding Customer Needs

Learning how to identify and respond to customer needs to ensure satisfaction.

Problem-Solving in Customer Service

Techniques for addressing and resolving customer complaints and issues efficiently.

The Importance of Teamwork

Understanding the role of teamwork in delivering consistent and high-quality customer service.

Understanding legislation and regulation

Developing knowledge of procedures that cover legislation and regulation and how to follow them accordingly.

Why Choose The Prime College?

Our expert tutors are industry leaders with over 20 years of experience in coaching and mentoring learners. We provide live sessions with ongoing support and resources to ensure our learners succeed in their professional journeys.

Prime College offers a range of courses accredited by the Chartered Management Institute (CMI) and the Vocational Training Charitable Trust (VTCT). These courses are designed to help you gain recognised qualifications in management, leadership, and other professional areas. Upon successful completion, you will earn industry-recognised certifications that can boost your career prospects.

Yes, Prime College understands the demands of working professionals and offers flexible learning options to accommodate your schedule. All of our courses are taken online while focusing on your own development as well through Tutor Led Sessions. We strive to provide a learning environment that suits your needs and helps you achieve your educational goals.

Yes. You can set up a Direct Debit for your instalments to enjoy effortless, automatic payments, ensuring your bills are paid on time without the hassle of manual transactions.  Pay the first month upfront, followed by 3 or 10 monthly instalments.

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More than one course?

If you are looking to upskill your team in management and leadership, we will offer you comprehensive and flexible solutions. We are excited to discuss how we can support your training objectives by providing customised course packages.