Level 1 Certificate in Customer Service

VTCT Customer Service Lady on Phone, Person Smiling, The Prime College

Certificate in Customer Service

The Level 1 Certificate in Customer Service is an essential in-depth qualification for individuals aiming to develop a strong foundation in customer service skills. This course is designed to equip learners with the knowledge and practical abilities required to excel in internal and external customer service roles. Offered by The Prime College, this course provides a stepping stone into the customer service industry and the business environment, helping learners build the confidence and expertise needed to succeed in a competitive job market.

Tutor led sessions

Course Structure

The course covers a comprehensive range of topics to prepare learners for a successful career in customer service, including:

Personal Performance and Development

Understanding how to manage your own workload.

Effective Communication

Developing verbal and non-verbal communication skills to interact professionally with customers.

Understanding Customer Needs

Understanding the types of information the customers may require, such as product knowledge etc

Dealing with customers queries and problems

Strategies for managing customer complaints and resolving issues effectively.

Teamwork in Customer Service

The importance of working collaboratively to deliver consistent and high-quality service.

working in a customer service environment

Understanding the importance of customer service to an organisation.

Why Choose The Prime College?

Our expert tutors are industry leaders with over 20 years of experience in coaching and mentoring. We provide ongoing support and resources to ensure our delegates succeed in their professional journeys.

Prime College offers a range of courses accredited by the Chartered Management Institute (CMI) and the Vocational Training Charitable Trust (VTCT). These courses are designed to help you gain recognised qualifications in management, leadership, and other professional areas. Upon successful completion, you will earn industry-recognised certifications that can boost your career prospects.

Yes, Prime College understands the demands of working professionals and offers flexible learning options to accommodate your schedule. All of our courses are taken online while focusing on your own development as well through Tutor Led Sessions. We strive to provide a learning environment that suits your needs and helps you achieve your educational goals.

Yes. You can set up a Direct Debit for your instalments to enjoy effortless, automatic payments, ensuring your bills are paid on time without the hassle of manual transactions.  Pay the first month upfront, followed by 3 or 10 monthly instalments.

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More than one course?

If you are looking to upskill your team in management and leadership, we will offer you comprehensive and flexible solutions. We are excited to discuss how we can support your training objectives by providing customised course packages.